We are experts in enterprise feedback management
EFM, more than traditional research, shows the current situation of a company in order to generate innovative insights, improve strategies and maximize profits.
EFM unifies information from various sources inside an organization and gives voice to several stakeholders, combining customers' feedback with operational, financial and feedback data from employees, providing this information with controlled distribution to managers and executives, in real time.
The multi-source, continuous and automated data collection approach that EFM utilizes, delivers consolidated results and easier management, making it possible to systematize the relevant information that arrives disorganized or is dispersed in the company.
This makes it possible to identify the impact of customer experiences and adjust strategies and business tactics in a proactive and dynamic way for decision-making.
A well-established process of EFM helps the company to better understand its relationship with its stakeholders
Reduces the response time to customers and employees
Monitors actions of the market and competition
Points out actual demands of training employees and teams
It measures the degree of customer satisfaction and loyalty
Loyalty customers for quick understanding of their expectations and demands
It enables development of a more consistent strategic planning